Terms & Conditions
Orders are processed within 24-48 hours from order date. Processing means receiving your information and preparing your order.
Orders are shipped from our shipping facility 2-4 business days from the order date.
We do not ship on major holidays and weekends (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
After the date of purchase, orders are estimated to arrive within 2-7 days depending on geographical locations and the carrier. We are not responsible for packages that are delayed while in transit; please contact the postal carrier listed in your tracking information.
Please expect a slight shipping delay during the months of November, December, January, and February due to an inclement weather, major holidays and our big online sales.
Returns or Refunds
Products have to be new/unopened/unused, to qualify for a return or refund.
To receive your product refund, ship the package back to us within 15 calendar days of purchase; major holidays not included. Ship to:
Tereza’s Formula LLC
5426 Belair Road
Baltimore, MD 21206
Once we have received your package, products will be inspected to assure they are new/unused. After that we will process your refund.
- A $5.00 restocking fee will be deducted.
- Customer is responsible for return shipping fees.
We are not able to cancel an order once it has been fully processed and entered for shipment. Once it has been shipped, the order must be shipped back and processed as a return. A $5.00 restocking fee will be deducted from the refund.
Customer is responsible for return shipping fees.
After 24 hours, we are not guaranteed to make any address, products, names etc. changes.